Return Policy

“What if I need to return my purchase?”

If your purchase was through DiscountRamps.com before returning an item you must contact Discount Ramps Customer Service staff at 888-651-3431 option 2, so that we can authorize and issue a RMA Number for your return.

You may return items sold and not excluded below by DiscountRamps.com within 30 days of purchase for a merchandise refund, all shipping costs incurred are excluded from the return.

  • The items must be in like new condition, and not items listed as excluded below as Non- Returnable Items.
  • We will not accept any returns 30 days after purchase.
  • We will deduct a 20% re-stocking fee your refund for any item that is returned with signs of use or abuse. We reserve the sole right in making the determination of the state of the returned merchandise.
  • The customer is responsible for all the shipping charges to send an item back to us. We will offer you an optional return shipping label and the cost of the return shipping charges will be deducted from your refund.
  • Once we receive the item and inspect it we will generate the refund credit.
  • Typically refund credits appear on your next billing statement. 

If your purchase was through a 3rd party retail site such as Amazon, eBay, Jet, Sears, Wal-Mart, Rakuten, Newegg or the like, you must initiate your return through that website and receive return authorization from Marketplace Customer Service Staff before returning the item.

Non-Returnable Items 

  • Items from Bluff Manufacturing Inc. 
  • Items marked Scratch & Dent at the time of purchase 
  • Items purchased from affiliated retailers not DiscountRamps.com 
  • Modular wheelchair ramps 
  • Trailer hitches that were installed or used

Warranty Claims 

If you receive a faulty item and need an exchange please contact us by calling 888-651-3431 and our Customer Service staff will guide you through the process.

We Value Your Feedback 

Each month we receive thousands of positive customer reviews. We encourage you to leave a product review of your purchase on the product page and feel free to share your comments with us  using our contact form.