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FAQs

We provide you multiple ways to order:

  • Click on a shopping cart icon by the product you would like to order on our web site, follow the online instructions to complete your order. A major credit card is required for this order option. You may create an account by entering your email address and creating a password. This is the best way to order because by creating an account, you have full access to our Customer Center at which you can: Place a Sales Order, Check status of your order, or See/Print sales receipts.
  • Call our Customer Service/Order line toll free 1-888-380-0251
  • Send in a certified check or money order for your products. Just print out the order form on our order form page, fill it out and send it with your certified check or money order. Personal checks are also accepted. Orders will not ship until the personal check clears which usually takes 10 days. CLICK HERE TO GO TO THE PRINTABLE ORDER FORM
  • Orders can be faxed to us 24 hours a day. Just print out the order form, fill it out and fax it to us at 1-(262)-306-8035. CLICK HERE TO GO TO THE PRINTABLE ORDER FORM
  • Contact Us with your phone number and the best time to call you and we will take your order over the phone.
  • Net 30 transactions are available for some businesses and organizations pending credit approval. For more information call our customer service lines at 1-888-380-0251 (Monday-Friday 8:00am to 5:30pm Central Standard Time).

When you order online using our secure shopping cart and you include your valid email address on the order form, you will receive two confirmations:

  • The first confirmation you receive will include a summary of your order and your order number; refer to this order number for all inquiries.
  • You will receive a shipment confirmation when your order ships. This is your Item Fulfillment email that includes your shipment tracking information. You will be able to track your shipment one (1) business day after receiving the tracking number. If you attempt to track your order the same day you receive the tracking information you will typically receive a message indicating your shipment does not exist. This is common. Try tracking your shipment again the next business day.

Most orders ship via FedEx or other similar carrier, regular ground service unless otherwise stated on the web site. We ship from various warehouses throughout the United States. Depending on your location you will receive your order between 2 and 10 business days unless otherwise stated on the product page for the particular item you are ordering.

We want you to be 100% satisfied with both your products and the service you receive. If you need your order by a specific date please call our customer service department toll free at 1-877-925-8649 (Monday - Friday 8:00am to 5:30pm Central Standard Time). We will be more than happy to give you your shipping options and costs so you can make your best purchasing decision.

Our product experts are here to assist you and help you make your best purchasing decision. Get the answers you need by calling our customer service lines at 1-877-925-8649, Monday - Friday from 8:00am to 5:30pm Central Standard Time. You may also Contact Us with your questions. We monitor our customer service in box constantly throughout the business day and will reply to you promptly.

Because most of our products ship via FedEx or common carrier we are unable to ship to PO and/or APO boxes. For more information on shipping view our Shipping Policies.

First, be sure the credit card number you entered was a valid, active account. If you entered it the first time without dashes, try again with the dashes and visa-versa. Second, if you leave any of the form fields blank like the e-mail address or one of the others, the order will not go through, so take your time and check the form carefully that all your information is correct. Third, be sure in the form field where it says "billing address" you put the name and address the card is billed to If the billing address entered and the one on the credit card are different, the processor will assume you are an un-authorized user. This feature is for your protection so someone who may find a lost card cannot use it without knowing the correct address registered with the card. Put the address you would like the item shipped to in the "ship to" form field even if it may be the same as the bill to address. This system is very secure and will not accept your payment attempt even with a small error. If you are denied please try again and take your time to eliminate errors.

If you elected to create an account when you originally ordered you can check your order status online. Otherwise you can check the status by calling our customer service lines at 1-877-925-8649, Monday - Friday from 8:00am to 5:30pm Central Standard Time. You may also contact us with any questions. To check your order status online click the "My Account" link at the top of most of our navigational pages. You will be forwarded to the Returning Customers page. Enter your email address and password. You will now enter our Customer Center. Click the link "See Orders."

You will now see your Sales Orders, current status of our Sales Orders and tracking information if available.

To view the shipping status of your order you can view our shipment tracking page for more details.

For more information on our return policy please view our return policy page.

For more information on our warranty policies please view our warranty policy page.

At the present time we do not have distributors outside of the US and because of this we do not currently ship outside of the USA. We are only able to ship to the USA "Including Alaska, Hawaii, & Puerto Rico" and Canada. However, please make sure to contact us for shipping costs with any shipments going outside of the Lower 48 States. Simply send us a message via our contact form. Include in your email your full shipping address including your postal code, the item number, and the description of the product. Typically we provide freight quotes the same or next business day.

We do not offer printed catalogs at this time. Please browse our product offering for the most up-to-date assortment of products and pricing.

We strive to bring you the largest selection of ramps and loading products at the lowest prices available. Because it is impossible for us to monitor all our competitors we will reward you with an additional 5% off any advertised competitors delivered price that is lower than ours on the same product we carry.* Just call our product experts Toll Free at 1-(877)-925-8649 from 8:00am to 5:30pm Central Standard time, Monday through Friday and let them know where you found the item and the listed price. You can learn more about the low price promise by clicking here. * Competitors regular delivered prices only on the same product. Please have the name of the web site available when calling.

Same day shipping applies to orders placed before 3:00 pm CST on business days (Monday – Friday).

We are not an approved Medicaid vendor as our products are not coded for medical billing. We do not take payments directly from Medicare, Medicaid, or any other insurance provider.

Because our mobility products may be medically required, in certain cases, they may be covered by your insurance. It is up to you to contact your insurance provider to find out what you would need to do to receive reimbursement from the provider upon a purchase of a mobility device, such as an appropriate ramp for your needs, or a carrier that works for your vehicle. Once you purchase the item, you would have to gather the necessary paperwork from the doctor and then submit it to your insurance provider per their instructions for reimbursement of your purchase.

When you attempt to place an order on DiscountRamps.com with a credit card, you authorize our credit card processor to reach out to your issuing bank to place a pre-authorization hold on the funds equal to the attempted or placed order. Discount Ramps is the name that will show on your account statement.

If you attempt to place an order more than once, and the authorization is declined due to billing address, or any other reason, a pre-authorization will be held on your card for each attempt you make. Please confirm that your Bill To address is an exact match to the address associated with your account to avoid any duplicate pending authorizations.

Once your order ships, you will be sent tracking information via email and the payment will be processed. Funds are not deducted from your account until after all the items on your order ship. This matching charge to the pre-authorization will remove the hold. The amount of time the pre-authorized funds are held is based on your banking institution’s pre-determined timeframe. Motis Brands has no control over how your financial institution handles pending authorizations. If you have questions regarding how long it will take for a hold to drop off, please reach out to your issuing bank or credit card company. If your order has a backorder or unexpected delay, the pending authorization may fall off before the order has shipped. Please note, the charge will not happen until shipment notification is received. Please make sure funds are available at that point, or the order may not ship.

Warning Some products listed on this site may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Please note: A proposition 65 warning does not necessarily mean a product is in violation of any product-safety standards or requirements. For more information, please visit www.watts.com/prop65