Shipping Policy

General Information

• Discount Ramps has a standard 30-day return policy on most items. Some items are not returnable. All returned items must be shipped in their original package and should be clean, unused and undamaged.
• Please follow the instructions belowto receive a Return Authorization Number and prepaid return shipping label.
• There is a 15% return processing fee for all returns. The processing fee for returned items that ship by freight will include a freight shipping cost deduction.
• Our Discount Ramps customer service representatives are available for any questions you have. Please call us for prompt answers to any questions.

Explanation of Shipping Terms

• In Stock - Ready to Ship: Orders placed by 2:30PM CST on business days will ship that same day from our warehouse in Germantown, WI. Please note that orders placed after that time, or not on a business day, will ship on the following business day. All orders will ship within 48 business hours from various vendors with multiple locations throughout the US, with lead times indicated directly on the product page.
• Shipping Note: Large or heavy items that must be shipped by freight carrier will have a shipping note attached once they are placed in your cart that explains the shipping process for these items. A shipping specialist will reach out once the order has been placed to discuss your freight shipping options and provide you with an accurate shipping cost.

Location-Based Shipping Restrictions

• Alaska, Hawaii, other US territories are exempt from free shipping offers at this time. Please call us for a shipping quote to AK or HI.
• PO Box, APO, AFO, FPO, DPO and AFP shipping addresses cannot be fulfilled at this time as we must have a physical address that can be reached by FedEx.
• International orders cannot be placed at this time. Please visit our eBay store if you wish to ship one of our products outside the US.

Expedited Shipping

• To receive your item sooner, please select an expedited shipping option when you check out or call us at (855) 451-0895 Mon-Thurs: 7am-7pm, Fri: 7am-5:30pm, for an expedited shipping quote.
• Orders that are not received by the guaranteed shipment day qualify for refunded shipping charges; this does not include delays caused by circumstances beyond our control, such as natural disasters, inclement weather, etc.
• Weekends, holidays and orders placed after 2:30 CST must be factored in when calculating your expedited shipping options.

2-Day Expedited Shipping

(Orders placed before 2:30pm CST)

(Orders placed after 2:30pm CST)

Domestic Estimated Arrival Times

The following times are estimated based on orders placed before 2:30 pm CST and only apply to the continental United States.

• Next Day: 1 Business day
• 2nd Day: 2 Business days
• 3rd Day: 3 Business days
• Freight: 5-10 business days (residential freight shipments must schedule a delivery time)
• Standard Ground Delivery: See map below

Freight Delivery

Large and heavy items are shipped using a common carrier freight truck. Our shipping specialists will contact you when your order is placed to discuss your freight quote.

When scheduling your delivery:

1. You must provide a valid phone number so the delivery company can reach you.
2. If you cannot be reached for your delivery, the delivery company will charge additional storage fees or return the shipment.
3. If the shipment is returned due to non-receipt, you will be charged additional shipping fees and it will result in the delayed arrival of your shipment.
4. Freight orders cannot be expedited.
5. Freight deliveries require access to a loading dock , unloading equipment or capable persons to unload the shipment from or truck. If that is not possible, a lift gate service can be added for an additional fee.

When receiving your delivery:

1. Inspect it immediately for damage and to make sure all items are present.
2. Note all damage and/or missing items, on the receipt before signing and accepting the delivery.
3. If you are unable to inspect your shipment when it is delivered, write “DAMAGED” on the receipt before signing as the freight company receives no penalties unless a claim is submitted
4. Sign the receipt and make sure you receive a copy for your records.
5. Call our customer service representatives immediately to report any damage or missing items so they can start the claim process for damaged goods, or track down your missing items at the freight terminal.
6. If missing items are not found, the claim process will pay for replacement products.