Return Policy

General Information

Discount Ramps has a 30-day return policy on most items. Some items are not returnable. All returned items must be shipped in their original package and should be clean, unused and undamaged. Customers are responsible for the cost of shipping returned items back.

Please note that the original shipping cost for all returning items is non-refundable as that service has already been performed.

Return Instructions

If you are unsatisfied with your purchase for any reason, please follow the steps below:.

1. Request a Return Authorization Number. Please note that we may request photos before a return will be authorized, and we do not accept returns without a Return Authorization Number.
•  By phone*: (888) 651-3431
•  By email: CustomerService@DiscountRamps.com or use the Contact Us form to request a return authorization; please note that we may request photos before a return will be authorized.

*Customer service hours are 7:30am - 5pm Mon-Thurs, and 7:40am to 4:30pm Fri CST.

2. Ship the Item Back and Email Us the Tracking Number. Pack up the item securely to prevent damage during shipping. We recommend capturing photos before and during packaging and shipping. Ship the item with a reputable shipping company that will provide you with tracking and insurance for your shipment. You must provide us with a valid tracking number to receive any refund.
3. Wait to Receive Your Refund. You will be credited within 5 business days after we receive your item and inspect it. If the item is found to be unused and in good working order we will issue a refund of the item price back to the original form of payment. Please note that the original shipping cost is unrefundable, as the shipping service has already been performed.

Return Restrictions

Products that fall under certain manufacturer’s policies may be subject to a slightly different return process. Your customer service representative will discuss this with you when you call to receive your Return Authorization Number.

Products that do not qualify for our return policy due to health and safety restrictions, or customization, include:

• Bath and safety products
• Open Box items
• Previously-installed trailer hitches
• Previously-installed electric lifts
• Modular wheelchair ramps
• SaltDogg salt spreaders

Warranty Claims

Please see our Warranty policy page for all information pertaining to warranty claims. Item-specific warranty information can be found on the product page of the purchased item.