Return Policy
General Information
Discount Ramps has a standard 30-day return policy on most items. Some items are not returnable. All returned items must be shipped in their original package and should be clean, unused and undamaged.
Please follow the instructions below to receive a Return Authorization Number and prepaid return shipping label.
Please note that the original shipping cost for all returning items is non-refundable. There is a 15% return processing fee for all returns. The processing fee for returned items that ship by freight will include a freight shipping cost deduction.
Our Discount Ramps customer service representatives are available for any questions you have. Please call us for prompt answers to any questions.
Return Instructions
- By phone: (888) 651-3431
- By email: CustomerService@DiscountRamps.com or use the Contact Us form to request a return authorization; please note that we may request photos before a return will be authorized.
Return Restrictions
Products that fall under certain manufacturer’s policies may be subject to a slightly different return process. Your customer service representative will discuss this with you when you call to receive your Return Authorization Number.
Products that do not qualify for our return policy due to health and safety restrictions, or customization, include:
Warranty Claims
If you receive a faulty or damaged item, or are having problems with a purchased item, please contact us by calling (888) 651-3431, option 2, and our customer service staff will guide you through the process of returning it for a refund.
Customer Service Hours All times CST
