Company Info

Return Policy

General Information

Discount Ramps has a standard 30-day return policy on most items. Some items are not returnable. All returned items must be shipped in their original package and should be clean, unused and undamaged.

Please follow the instructions below to receive a Return Authorization Number and prepaid return shipping label.

Please note that the original shipping cost for all returning items is non-refundable. There is a 15% return processing fee for all returns. The processing fee for returned items that ship by freight will include a freight shipping cost deduction.

Our Discount Ramps customer service representatives are available for any questions you have. Please call us for prompt answers to any questions.

120 Day Extended Return Policy due to COVID-19

Return Instructions

1
Contact Customer Service during business hours within 30 days of receiving the product; we will talk to you about your return, issue you a Return Authorization Number and email you a prepaid return label.
2
Ship the item back to us using the prepaid return label; make sure it is packed securely to prevent damage during return shipping.
3
Wait for your account to be credited within 5 business days after we receive your item and inspect it. You will be issued a refund for the purchase price minus the processing fee.

Return Restrictions

Products that fall under certain manufacturer’s policies may be subject to a slightly different return process. Your customer service representative will discuss this with you when you call to receive your Return Authorization Number.

Products that do not qualify for our return policy due to health and safety restrictions, or customization, include:

 Bath and safety products
 Open Box items
 Previously installed trailer hitches
 Previously installed electric lifts
 Modular wheelchair ramps

Warranty Claims

If you receive a faulty or damaged item, or are having problems with a purchased item, please contact us by calling (888) 651-3431, option 2, and our customer service staff will guide you through the process of returning it for a refund.


Customer Service Hours All times CST

Mon
7:30 - 5:30
Tues
7:30 - 5:30
Wed
7:30 - 5:30
Thurs
7:30 - 5:30
Fri
7:30 - 4:30
Sat
Closed
Sun
Closed
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