Return Policy
General Information
Discount Ramps has a standard 30-day return policy on most items. Some items are not returnable. All returned items must be shipped in their original package and should be clean, unused and undamaged.
Please follow the instructions below to receive a Return Authorization Number and prepaid return shipping label.
Please note that the original shipping cost for all returning items is non-refundable. There is a 15% return processing fee for all returns. The processing fee for returned items that ship by freight will include a freight shipping cost deduction.
Our Discount Ramps customer service representatives are available for any questions you have. Please call us for prompt answers to any questions.
Return Instructions
Contact Customer Service during business hours within 30 days of receiving the product; we will talk to you about your return, issue you a Return Authorization Number and email you a prepaid return label.
- By phone: (888) 651-3431
- By email: CustomerService@DiscountRamps.com or use the Contact Us form to request a return authorization; please note that we may request photos before a return will be authorized.
Ship the item back to us using the prepaid return label; make sure it is packed securely to prevent damage during return shipping.
Wait for your account to be credited within 5 business days after we receive your item and inspect it. You will be issued a refund for the purchase price minus the processing fee.
Return Restrictions
Products that fall under certain manufacturer’s policies may be subject to a slightly different return process. Your customer service representative will discuss this with you when you call to receive your Return Authorization Number.
Products that do not qualify for our return policy due to health and safety restrictions, or customization, include:
- Bath and safety products
- Open Box items
- Previously installed trailer hitches
- Previously installed electric lifts
- Modular wheelchair ramps
Warranty and Replacement Parts Shipping Information
We stand by the quality craftsmanship of our products and want you to be satisfied with your purchase. If you notice an issue with your item when it arrives, please contact us by calling (888) 651-3431, Option 2 to speak with our customer service staff for a resolution. Photos of the product may be required to determine the nature of the warranty claim.
If replacement parts are required, they will be delivered within 7-10 days. Please note that expedited shipping is not available for replacement parts.
As we do not sell replacement parts, a new item must be purchased if:
- the item was damaged due to wear and tear, misuse, or other events that were out of our control.
- the item is out of warranty at the time of your call.
Extended Warranty Option
If you purchased the Extended Warranty Option for your item during check-out, accidental damage and other events will be covered. Please read the terms of your extended warranty for more details. To submit a claim, please contact Extend directly to start the process.
FedEx Claims Requirements During COVID
Due to the increase in shipments since the start of the COVID, we are currently required to provide FedEx with at least 7 days’ notice before we reship or refund a package that has a status of “pending” or has no package scans. This may result in a delay of your refund or reshipment, and is subject to availability.
Customer Service Hours
Monday - Friday
7:30am - 5:00pm
Saturday & Sunday
Closed
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