Return Policy

  • Products purchased from Discount Ramps must be returned within 30 days of receipt.
  • To return an item you must call Customer Service at 888-651-3431 within 30 days of receipt of the product to receive a Return Authorization number. Our hours are 7:30 AM to 5:30 PM CST Monday through Friday.
  • A refund will not be issued for any item received at Discount Ramps without a Return Authorization.
  • To receive a refund, items must be returned in their original packaging and must be clean, unused and undamaged. It is your responsibility to ensure that products are packaged securely so that they are not damaged during return shipping.
  • After inspection, a refund for the purchase price less a processing fee will be credited to your account. Additional deductions will be taken if the item returned is not in sellable condition.
  • Certain products shipped directly from the manufacturer may be subject to slightly different return policies. Please ask for specifics regarding these returns when you call to receive your Return Authorization.
  • A processing fee will be deducted from the final refund amount.
  • Certain items are NOT returnable. Please see the complete list below of items which cannot be returned.

Nonreturnable items include:

  1. Medical beds & bedding
  2. All Bath and Safety products, including but not limited to: Shower seats & benches, Toilet seats & commodes, and Grab Bar.
  3. Custom or special order items
  1. Food processing equipment
  2. Open Box items
  3. Previously installed trailer hitches
  4. Modular wheelchair ramps

Product Exchanges & Warranty Claims

If you receive a faulty item and need to exchange it for the same item, please contact us by calling 888-651-3431 and our customer service staff will guide you through the process.

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