- Shipping Policy Article Page
By making a purchase from DiscountRamps.com you acknowledge, understand, and accept the following DiscountRamps.com shipping policies and information.
Shipping Options & Delivery Time
Below is a breakdown of our shipping options, carriers, and estimated package arrival times. Please contact us for a shipping quote if there is no shipping rate or option posted on the website or in the shopping cart for your location.
Standard Shipping Carriers:
- ABF Freight
- Dayton Freight
- Lakeville Motor Express
- Old Dominion
- R & L Carriers
- South Eastern Freight Lines (SEFL)
- Sutton Transport
- UPS Freight
Estimated Arrival Times (Domestic):
Orders are usually processed and shipped within 48 hours of receipt of your payment. In most cases we ship the same day. Processing and delivery times on ground and/or expedited shipments are not guaranteed.
The following times are estimated based on orders placed before 3:00 pm CST:
- Standard Ground: 5-10 business days
- USPS: 5-10 business days
- Next Day: 1 business day
- 2nd Day: 2 business days
- 3 Day: 3 business days
- Freight: 5-10 business days (residential freight shipments must schedule a delivery time)
In the event that your items are out of stock we will contact you as soon as possible to make further arrangements.
I received my order and it's missing some items. Why?
On multiple-item orders the products may ship via different couriers from multiple warehouses and arrive at different times. Larger items may require freight truck (additional charges may apply). You will be notified by email(s) with a shipping confirmation including tracking number(s) and the shipping company. Back ordered items (see below) usually ship separately from items currently in stock.
When determining which express option best suits your needs, please keep in mind that you do not count the same day the order is placed, weekends, or holidays (if order is placed after 3:00 pm CST, the next business day counts as the day the order was placed). For example, on an order placed Wednesday night for an item needed by the end of the day Monday, a 2nd Day Air option is selected; Thursday (the day the product ships), Saturday, and Sunday are not counted. If your order is not received by the guaranteed shipment day, your shipping charges will be refunded. Shipping charges are non-refundable due to delays by acts of God.
Back Ordered Items
Occasionally DiscountRamps.com provides the option to back order items directly on the website. These items will have an estimated back-in-stock date stated by the “Add to Cart” button on the product web page. This time is an estimate only and may change without notice. There are no guaranteed ship dates for any back ordered item.
Continental 48 United States
Posted shipping rates on our website product pages, including “free shipping” offers, only apply to standard ground shipping in the Continental 48 United States. Expedited shipping prices for these locations are calculated and totaled during the checkout process. Please note that "free shipping" offers on items have the actual cost of shipping built into the price.
International, Alaska, Hawaii, and other US territories
International, Alaska, Hawaii, and other US territories are exempt from free shipping offers and do not qualify for shipping prices listed on the product page. Shipping prices for these locations are calculated and totaled at the time of purchase in the shopping cart. VAT, duties, taxes, and brokerage fees are paid cash-on-delivery (COD) and are the responsibility of the customer. Please contact your local government and shipping carriers for information regarding these charges.
PO BOX / APO / AFO / FPO / DPO / AFP Shipping Address
Currently USPS is the only option offered by DiscountRamps.com for shipping to a PO Box, APO, AFO, FPO, DPO or AFP address. This option is only available for select items. For more information, please contact us.
For international customers, please keep in mind that separate charges including VAT, duties, taxes, and brokerage fees are the responsibility of the purchaser, not DiscountRamps.com. Please contact your local government and shipping carriers for information regarding these charges. International customers are responsible for clearing packages through customs, including any extra charges that may apply. If a failure to do so results in a package being undelivered, the customer will be responsible for the original shipping and handling charge and any return shipping and handling charges. These shipping charges can be very expensive, so please ensure that you are prepared to clear the package when necessary. Such a returned package is considered a voluntarily returned package and would be subject to our terms for returns. Products shipped overseas do not include a warranty.
Freight Delivery Instructions
If your item is shipping via a freight company, please review these guidelines prior to scheduling the appointment or accepting delivery.
Please ensure that the phone number provided for appointment scheduling is valid. If you cannot be reached in a timely manner, the delivery company will charge storage fees or return the shipment resulting in additional shipping charges due.
Do not sign the delivery receipt until you have inspected the shipment. If you sign for the delivery without inspecting it, you are waiving any right to file a damage claim and are liable for any replacement costs. Please share this important information with the person that will sign if you are unavailable.
Open all concealed product that is crated or boxed to inspect for damage. If you are unable to do so or do not have time to inspect the delivery, write “DAMAGED” on the receipt. There are no penalties against the freight company unless a claim is submitted.
Damaged or missing items must be written on the receipt before signing. If you are unsure or have any doubts about the condition, write “DAMAGED” on the delivery receipt. If anything is damaged or missing, write the item and damage on the receipt before signing.
In the event that damage occurred, make sure the receipts are noted accordingly and the driver gives you a copy. Call 888-651-3431 to process a claim as soon as possible. We will go over all the details regarding the claim procedure and replacement shipment, if applicable, at that time.
List any missing item(s) on the delivery receipt before signing, and call 888-651-3431 immediately. We will contact the freight terminals to have their locations searched. If the item is not located, the claim process will pay for the replacement product.
DiscountRamps.com cannot be held liable for damaged or missing items that are not noted on the delivery receipt.