FAQs

What is the best way to order?

We provide you multiple ways to order:

• From the product page.Click on a shopping cart icon by the product you would like to order on our web site, follow the online instructions to complete your order. A major credit card is required for this order option. You may create an account by entering your email address and creating a password. This is the best way to order because by creating an account, you have full access to our Customer Center at which you can: Place a Sales Order, Check status of your order, or See/Print sales receipts.
• Call us toll-free. Our Sales/order line as well as our customer service line is 888-651-3431.
• Mail us an order form with approved form of payment. Just print out the order form, fill it out and send it with a certified check, money order or personal check. Is paying with a personal check, your order will not ship until after the personal check (which usually takes 10 business days).
• Submit a Contact Us form. Include your phone number and the best time to call you and our sales team will take your order over the phone.
• Are you a business interested in net 30 transactions? We offer net 30 terms to some businesses and organizations pending credit approval. For more information call our customer service lines at 888-651-3431 (Mon-Fri 8:00am to 4:00pm CT).

Will I receive a confirmation of my order?

When you order online using our secure shopping cart and you include your valid email address on the order form, you will receive two confirmations:

• Order Confirmation Email. After the order is placed, you will receive an email at the email address you provided. It will include a summary of your order and your order number. Please refer to this order number for all inquiries.
• Shipping Confirmation Email (also called Item Fulfillment Email). Once your order ships from our facility, you will receive an email that includes the tracking information for your order. You will be able to track your shipment one (1) business day after receiving the tracking number. If you attempt to track your order the same day you receive the tracking information you will typically receive a message indicating your shipment does not exist. This is common. Try tracking your shipment again the next business day.

How long will it take until I receive my order?

Generally between two and 10 business days, depending on your location and the shipping service. We ship from various warehouse locations to various destinations in the continental United States. Most orders ship either via FedEx or other similar package carrier, or by regular ground service. Any exceptions to lead times or special shipping information will be noted on the product page.

What if I need my order sooner?

Please call us at 888-651-3431. We want you to be 100% satisfied with both your products and the service you receive. If you need your order by a specific date please call our customer service department (Monday - Friday 8:00am to 4:00pm CT). We will be more than happy to give you your shipping options and costs so you can make your best purchasing decision.

How do I get my questions answered before ordering?

Please call us at 888-651-3431 or fill out our Contact Us form. We pride ourselves on having a team that understands our products, and always encourage our customers to reach out with any questions. We want you to make your best purchasing decision and feel confident that our product is the right choice for you. Our customer service team is available Monday - Friday 8am to 4pm, and we monitor our customer service inbox constantly throughout the business day in order to reply promptly.

Can you ship to PO or APO boxes?

Not at this time. Because most of our products ship via FedEx or common carrier we are unable to ship to PO and/or APO boxes. For more information on shipping, view our Shipping Policy.

Why does it cost so much to ship my Discount Ramps order?

We calculate shipping rates based on the size and weight of the product, as well as how it ships (FedEx package or delivery van, truck). Our rates with FedEx are highly competitive, which allows us to pass those shipping savings on to you where we can.

We do offer all of our mobility products with free shipping.

Why didn't the secure shopping cart order process?

It's possible the checkout page was not able to validate some of your information. Some tips to ensure a smooth checkout process:

1. Be sure the credit card number you entered was a valid, active account. If you entered it the first time without dashes, try again with the dashes and visa-versa.
2. If any required fields are blank, the checkout process will not proceed until they are filled in.
3. Be sure to confirm that the Billing Address you entered matches the address where your credit card bills are sent. If the billing address entered and the one on the credit card are different, the processor will assume you are an un-authorized user. This feature is for your protection so someone who may find a lost card cannot use it without knowing the correct address registered with the card.

Our checkout system is very secure and will not accept your payment attempt even with a small error. If you are denied, please try again. If you are still unable to complete your order, please call us at 888-651-3431 to assist with troubleshooting further.

How can I check the status of my order?

There are a few different ways to check order status:

• In the My Account section. If you elected to create an account when you originally ordered you can check your order status online by logging in.
• Call us at 888-651-3431. Our customer service team is available Monday - Friday from 8:00am to 4pm CT.
• Submit a contact us with any questions.

What is your return policy?

Most unused, unopened products may be returned within 30 days. However, there are certain items that are non-returnable, non-refundable, or both. For full information, please read our return policy page.

What is your warranty policy?

Warranties are product or brand specific, and can be found on the product pages. Read about how to submit a claim and replacement parts on our warranty policy page.

Do you have distributors outside of the USA who ship?

At the present time we do not have distributors outside of the US. Because of this we do not currently ship outside of the USA. We are only able to ship to the USA (including Alaska, Hawaii, & Puerto Rico) and Canada. However, please make sure to contact us for shipping costs with any shipments going outside of the Lower 48 States. Simply send us a message via our contact form. Include in your email your full shipping address including your postal code, the item number, and the description of the product. Typically we provide freight quotes the same or next business day.

Can you send a printed catalog?

We do not offer printed catalogs of our complete product offering at this time. We do have digital catalogs of our commercial brands, including HD Ramps, Cargo Equipment Corp., Race Ramps and Mac's Custom Tie-Downs. Please Contact Us for a link, or browse our product offering for the most up-to-date assortment of products and pricing.

How do I know what wheelchair/scooter ramp length I need?

Please read this helpful guide to help you determine what wheelchair ramp length you need. If you still have questions, please don't hesitate to contact us or call us and we'd happy to assist in calculating that for you.

What is our low price promise?

We strive to bring you the argest selection of ramps and loading products at the lowest prices available. Because it is impossible for us to monitor all our competitors we will reward you with an additional 5% off any advertised competitors delivered price that is lower than ours on the same product we carry.*

Just call our team at 888-651-3431 from 8:00am to 4pm CT, Monday through Friday, and let them know where you found the item and the listed price.

You can learn more about the low price promise by clicking here.

* Competitors regular delivered prices only on the same product. Please have the name of the web site available when calling.

What is same day shipping?

Orders placed before 3pm CT Mon-Fri ship out of our facility that day.. Read our Shipping Policy for more information.

Is Discount Ramps an approved Medicaid vendor?

We are not an approved Medicaid vendor as our products are not coded for medical billing. As such, we do not take payments directly from Medicare, Medicaid, or any other insurance provider.

Because our mobility products may be medically required, in certain cases, they may be covered by your insurance. It is up to you to contact your insurance provider to find out what you would need to do to receive reimbursement from the provider upon a purchase of a mobility device, such as an appropriate ramp for your needs, or a carrier that works for your vehicle.

Once you purchase the item, you would have to gather the necessary paperwork from the doctor and then submit it to your insurance provider per their instructions for reimbursement of your purchase.

For more information about covering durable medical equipment with Medicaid or Medicare, read Wheelchair Ramps and Medicaid/Medicare: Understanding Accessibility and Health Insurance, and Medicare and Electric Wheelchairs: Who Pays?

What is This Pre-Authorization on My Bank Statement?

Your bank holds the funds for the purchase until the payment is processed. When you attempt to place an order on DiscountRamps.com with a credit card, you authorize our credit card processor to reach out to your issuing bank to place a pre-authorization hold on the funds equal to the attempted or placed order. Discount Ramps is the name that will show on your account statement.

If you attempt to place an order more than once, and the authorization is declined due to billing address, or any other reason, a pre-authorization will be held on your card for each attempt you make. Please confirm that your Bill To address is an exact match to the address associated with your account to avoid any duplicate pending authorizations.

Once your order ships, you will be sent tracking information via email and the payment will be processed. Funds are not deducted from your account until after all the items on your order ship. This matching charge to the pre-authorization will remove the hold.

The amount of time the pre-authorized funds are held is based on your banking institution’s pre-determined timeframe. Motis Brands has no control over how your financial institution handles pending authorizations. If you have questions regarding how long it will take for a hold to drop off, please reach out to your issuing bank or credit card company.

If your order has a backorder or unexpected delay, the pending authorization may fall off before the order has shipped. Please note, the charge will not happen until shipment notification is received. Please make sure funds are available at that point, or the order may not ship.

California Residents: Proposition 65 Information

Warning Some products listed on this site may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Please note: A proposition 65 warning does not necessarily mean a product is in violation of any product-safety standards or requirements. For more information, please visit www.watts.com/prop65